Because every piece is made to order, our cancellation terms depend on how far your piece has progressed.
Cancelling an order
You can cancel within 48 hours of paying the advance for a full refund.
If you cancel after 48 hours but before your drawing is approved, we refund 90% of the advance (10% covers design and drawing work). Once production has started, the advance is non-refundable because your piece is being made only for you.
Changes to your order
Small changes are usually possible before your drawing is approved. After approval, changes may affect the price and delivery date.
Damaged on arrival
If anything arrives damaged, tell us within 48 hours with photos. We will repair or replace it at no cost.
Refund timing
Approved refunds are made to your original payment method within 7–10 working days.